{"app":{"width":0,"height":0,"threshold":"default","orientation":"landscape","notifications":{},"isBrowserEngine":false,"hasOverlayVisible":false,"hasLoaderVisible":false,"hasLoginLoaderVisible":true,"hasErrorVisible":false,"isConsentGiven":false,"cookieAuthorization":{},"isGigyaLoaded":false,"errorText":"","errorCtaText":"","errorCtaLink":"","originalOneFccd":false,"altStyle":false},"page":{"fetching":false,"error":false,"isOffline":false,"isSSO":true,"previousSlug":null,"lastSlugWithoutPopin":"","slug":"/kontakt/reklamation.html","location":{"base":"/kontakt/reklamation.html","queryParams":{}},"data":{"jcr:title":"Reklamation","title":"Ihre Reklamation | Das Dacia Kontaktformular","hideInNav":false,"redirectType":"301","meta_robots_follow":"nofollow","sling:resourceType":"one/components/common/structure/caseform/homepage","meta_description_seo":"Möchten Sie eine Reklamation einreichen? Füllen Sie bitte das Formular aus und nehmen Sie direkt Kontakt mit Dacia auf. ","meta_robots_index":"noindex","hreflang":true,"sitemap":"default","content":{"sling:resourceType":"one/components/common/structure/content/globalZone","subMenuZone":{"sling:resourceType":"one/components/common/structure/content/subMenuZone","slice63vb":{"title":"Reklamation","sling:resourceType":"one/components/renault/common/slice63vB"},"slice64v0":{"sling:resourceType":"one/components/common/leadform/slice64v0"}},"verticalContentZone":{"sling:resourceType":"one/components/common/structure/content/verticalContentZone","layout2Zone":{"sling:resourceType":"one/components/caseform/structure/content/layout2Zone","slice21v0_1872781882":{"sling:resourceType":"one/components/edito/slice21v0","componentD7v0":{"fontSize":"large","sling:resourceType":"one/components/edito/componentD7v0","textIsRich":"true","bodyCopy":"

Senden Sie uns Ihre Anfrage. Die Teams der Kundenbetreuung werden Ihnen werktags innerhalb von 24 Stunden antworten.

"}},"slice97v0":{"mandatoryLegend":"* Pflichtfeld","vehicleSectionTitle":"Fahrzeuginformationen","type":["Multimedia und vernetzte Services","Produkt und Zubehör","Elektrofahrzeug","Beschwerde über Service","Sonstiges"],"title":"Sie haben hier die Möglichkeit eine Datei anzuhängen","titlePrefix":"Ihre Reklamation","isMandatory":false,"submitButtonLabel":"Weiter","sling:resourceType":"one/components/common/caseform/slice97v0","textIsRich":"true","formConfig":{"complaint":{"description":"Ihre Beschreibung","selectLabel":"Ihre Reklamation betrifft ...","errorMessage":"Geben Sie bitte die Beschreibung ein","types":{"1":{"type":"Einhaltung Konformität"},"2":{"type":"Lieferverzug Ersatzteil"},"3":{"type":"Lieferverzug Fahrzeug"},"4":{"type":"Litigation / Disagreement - Service Problem"},"5":{"type":"Multimedia & Connected Services"},"6":{"type":"OTS"},"7":{"type":"Technisches Problem"}}},"attachment":{"errorMessageSize":"Die Datei ist zu groß","errorMessageMissing":"Datei fehlt","formatsLabel":"Formate (jpg, png, pdf < 5 MB)","isVisible":true,"errorMessageFormat":"Bitte wählen Sie ein anderes Format","attachments":{"1":{"title":" ","isMandatory":false},"2":{"title":" ","isMandatory":false},"3":{"title":" ","isMandatory":false}}},"multimediaComplaint":{}},"legalNotice":{"showLegalNotice":false,"legalNoticeWithoutToggle":false}}}},"subFooterZone":{"sling:resourceType":"one/components/common/structure/content/subFooter/subFooterZone"}},"caseFunnelParams":{"stepperInfo":{"steps":[{"title":"Reklamation","url":"/kontakt/reklamation.html"},{"title":"Ihr Fahrzeug","url":"/kontakt/reklamation/ihr-fahrzeug.html"},{"title":"Kontaktangaben","url":"/kontakt/reklamation/contact-details.html"},{"title":"Bestätigung","url":"/kontakt/reklamation/confirmation.html"}],"currentStepNumber":0,"currentVisualStep":0,"currentPage":0,"totalPage":1,"totalSteps":4,"firstStep":"/kontakt/reklamation.html","nextStep":"/kontakt/reklamation/ihr-fahrzeug.html"},"caseSubmissionError":"Es ist ein Fehler aufgetreten. Bitte versuchen Sie es später noch einmal.","formType":"Complaint","sling:resourceType":"one/components/common/structure/caseFunnelParams"},"ccParameters":{"legal":"https://www.dacia.de/cookies.html","position":"bottom","sling:resourceType":"one/components/structure/adminpage/site/cookieConsent","solution":"one"},"analyticsParams":{"disableDTM":true,"gtmContainerId":"GTM-KL36Q2B","googleAccount":"UA-16727501-1","gtmConsentContainerId":"GTM-MJQBHV7","adobeAccount":" ","gtmOptimizeContainerId":"GTM-58GXG3C","sling:resourceType":"one/components/structure/adminpage/site/analytics","cookies":{"apiKey":"0253fc46-6bad-49f1-be4d-f02a06019c94","enableConsentMode":true,"pagePolicyLink":"/cookies.html","enableFunctionalScript":false}},"c2gParams":{"currency":"EUR","sling:resourceType":"one/components/structure/adminpage/site/c2gParams"},"tyreLabelling":{"frontTyresLabel":"Vorderreifen","rearTyresLabel":"Hinterreifen","tooltipTitle":"EU-Reifenlabel","sling:resourceType":"one/components/structure/adminpage/site/tyreLabelling","textIsRich":"true","bodyCopy":"

Die neue EU-Reifenlabel-Verordnung bietet einen einfachen Zugriff auf Informationen zur Energieeffizienz der Reifen, die wir beim Verkauf Ihres neuen Fahrzeugs oder beim Reifenwechsel bereitstellen.

"},"typesParams":{"sling:resourceType":"one/components/common/siteadmin/typesParams","items":{"1":{"name":"global-range","title":"Alle Modelle","models":{"1":{"modelId":"duster-hjd-ph1"},"2":{"modelId":"sandero-b52-ph2"}}}}},"searchParams":{"apiKey":"AIzaSyB4yodCAiPQnITHO0kB5r5jFixbs9iWNi0","searchEngineKey":"017640197753520077557:vxdzwovevu0","sling:resourceType":"one/components/structure/adminpage/site/searchParams"},"transverseParams":{"showVersionEngine":false,"disclaimerDirectDisplay":false,"sling:resourceType":"one/components/structure/adminpage/site/transverseParams","sameFontSize":false,"finance":{"jsProxyUrl":"//prod.rciservices.eu/proxy/js/latest/RCIFinancialProxy.min.js","seeMonthlyPrice":"Meine Rate berrechnen"}},"professionalParams":{"sling:resourceType":"one/components/structure/professionalParams"},"featureFlipping":{"sling:resourceType":"one/components/page/featureFlipping"},"consumptionEfficiencyGraph":{"sling:resourceType":"one/components/structure/adminpage/site/consumptionEfficiencyGraph","efficiencyConfigTitle":"CO2-Effizienzklasse","textIsRich":"true","displayEfficiencyGraph":true},"googleMapsParams":{"apiKey":"AIzaSyCAPAp5G88iHILzULTPHRsqcn_FbB-z-Kg","region":"DE","sling:resourceType":"one/components/structure/adminpage/site/googleMaps"},"gigyaParams":{"enabled":true,"apiKey":"3_DJPeXTVHd4MVNYN0AvlAkCiYC9XLrUcAQbb3uhAVz1yV3Get6IPEARWhTuUUzutI","dataCenter":"eu1.gigya.com","sling:resourceType":"one/components/structure/adminpage/site/gigyaParams"},"formParams":{"sling:resourceType":"one/components/structure/adminpage/site/formParams","brandsAndModelsParams":{"sling:resourceType":"one/components/structure/adminpage/site/brandsAndModelsParams"},"validation":{"contactFormPersonalId":"^.*$","zipCode":"^\\d{3,6}$"}},"seoParams":{"language":"fr-fr","sling:resourceType":"one/components/structure/adminpage/site/seo","hreflang":{"1":{"language":"de-de","rootPath":"https://easyconnectstore.renault.no/content/dacia/de.html"}},"sitelangs":{}},"siteParams":{"language":"de","countryName":"Germany","brand":"dacia","country":"de","sling:resourceType":"one/components/structure/adminpage/site/site","locale":"de-DE","rtl":false,"country3":"DEU","product":"DACIA"},"homePage":"/","link":[{"rel":"canonical","href":"https://www.dacia.de/kontakt/reklamation.html"}],"meta":[{"name":"description","content":"Möchten Sie eine Reklamation einreichen? Füllen Sie bitte das Formular aus und nehmen Sie direkt Kontakt mit Dacia auf. "},{"name":"robots","content":"noindex,nofollow"}],"analyticsPageParams":{"businessType":"transverse","mboxActivated":"no","pageName":"complaint","pageType":"form","sling:resourceType":"one/components/base/analytics","formCategory":"customercare","formName":"ONE-COMPLAINT","formType":"complaint","formStepNumber":"0","formStepName":"Reklamation"},"authentication":{"override":true,"needAuth":0,"sling:resourceType":"one/components/base/authentication"},"liveChat":{"activateProductPlans":false,"sling:resourceType":"one/components/structure/livechat","activateEdito":true,"activateHomepage":false},"breadcrumb":{"sling:resourceType":"one/components/base/breadcrumb","items":[{"title":"Startseite","url":"https://www.dacia.de/"},{"title":"Kontakt","url":"https://www.dacia.de/kontakt.html"},{"title":"Reklamation","url":"https://www.dacia.de/kontakt/reklamation.html"}]}},"slingList":["one/components/common/structure/caseform/homepage","one/components/common/structure/content/globalZone","one/components/common/structure/content/subMenuZone","one/components/renault/common/slice63vB","one/components/common/leadform/slice64v0","one/components/common/structure/content/verticalContentZone","one/components/caseform/structure/content/layout2Zone","one/components/edito/slice21v0","one/components/edito/componentD7v0","one/components/common/caseform/slice97v0","one/components/common/structure/content/subFooter/subFooterZone","one/components/common/structure/caseFunnelParams","one/components/structure/adminpage/site/cookieConsent","one/components/structure/adminpage/site/analytics","one/components/structure/adminpage/site/c2gParams","one/components/structure/adminpage/site/tyreLabelling","one/components/common/siteadmin/typesParams","one/components/structure/adminpage/site/searchParams","one/components/structure/adminpage/site/transverseParams","one/components/structure/professionalParams","one/components/page/featureFlipping","one/components/structure/adminpage/site/consumptionEfficiencyGraph","one/components/structure/adminpage/site/googleMaps","one/components/structure/adminpage/site/gigyaParams","one/components/structure/adminpage/site/formParams","one/components/structure/adminpage/site/brandsAndModelsParams","one/components/structure/adminpage/site/seo","one/components/structure/adminpage/site/site","one/components/base/analytics","one/components/base/authentication","one/components/structure/livechat","one/components/base/breadcrumb"],"countPage":2,"headers":{}},"vehicleInventory":{"isRehydrate":false,"isGridDisplayed":true,"hasPaneOpen":false,"previousListSlug":"","isSortOpen":false,"isCriteriasOpen":false,"sortNextValue":null,"totalElements":null,"currentCriteria":"","selectedDealerId":"","tradeInQuotation":{}},"leads":{"leadsError":false,"leadsSuccess":false,"postingLeads":false,"leadId":"","origin":"","campaign":""},"funnel":{"userInfo":{},"isSendingUserInfo":false,"hasErrorSendingUserInfo":false,"sentUserInfoResult":null,"isRehydrate":false,"showCccWorkshopValidation":false},"dealerLocator":{"localities":null,"dealers":null,"searching":false,"autocompleting":false,"error":false},"suggestions":{"searching":false,"autocompleting":false,"error":false},"comparator":{"vehicles":[],"isPaneOpened":false,"isPaneVisible":false,"displayOnlyDifferences":false,"isRehydrate":false},"auth":{"isLoginFailed":false,"isProcessingRegister":false,"isProcessingReset":false,"isProcessingPwdChange":false,"isAuthenticated":false,"isRegistered":false,"isVerified":false,"error":"","errorCode":null,"pwdChangeErrorCode":null,"fieldsErrors":[],"authenticationTime":"","token":"","resettingPasswordFor":"","passwordChanged":false,"isProcessingActivation":false,"isActivated":false,"isActivationCodeResent":false,"isActivationResentProcessing":false,"isActivationFailed":false,"isPwdChangeFailed":false,"email":null},"favorites":{"vehiclesNb":[],"isRehydrate":false},"configuratorAlpine":{"completedSteps":[],"selectedCategoryEquipment":null,"fullScreen":false,"currentAnimations":[],"currentBackground":{},"currentView":{},"isAtelierAlpineView":false},"configuratorDacia":{"views":[],"completedSteps":[],"currentUri":"","displayAxsModal":true,"savedConfiguration":{},"isNavDisabled":false,"batteryCode":"","isRehydrate":false,"simulationParams":{}},"profile":{"isReady":false,"isRehydrate":false,"isGetVehiclesProcessing":true,"error":"","servicesActivated":[],"onBoardingError":false,"updateConsentError":false},"funnelRVP":{"cart":null,"cartInitError":null,"isCartInitializing":false,"isCartInitSuccess":false,"isCartInitFailure":false,"cartUpdateError":null,"isCartUpdateSuccess":false,"isCartUpdateFailure":false,"isRehydrate":false,"financeOffers":[],"financingInfo":{},"isFirstLoading":false,"isFunnelDone":false,"isPaymentFailed":false,"hasPaymentNotificationShown":false},"lcvSelection":{"isRehydrate":false},"vehicle":{"isRehydrate":false,"currentVehicle":null,"error":null},"finance":{"lastSimulation":{},"offersOnPage":[],"rateAlreadySeen":{},"isOfferRepresentativeDisplayed":false,"representativeExamples":[]},"cax":{"cart":[],"isRehydrate":false,"currentSelectedVehicle":{}}}